Frequently asked questions

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Booking

Our arrival and departure days are Monday and Friday. If a Monday or Friday is a public holiday, the arrival or departure day will change. Please contact us by phone for the possibility of different arrival days and we will make the reservation for you. 

If you want to make a booking for a date which is not yet available on our website, please let us know by email or by phone

You can take care of your own cancellation insurance or you can book a cancellation insurance with us when you make your reservation. 

You can only book 1 accommodation at a time. If you refer to another booking in the Comments field, the bookings will be linked.

Payment

Yes, you will automatically receive a confirmation email for every payment that you make.

It is possible to pay by credit card via the online payment platform.

We return the deposit, or a part of it, when there are costs that has to be settled, within 14 days after daparture on your bankaccount. We need to know your bankaccount and you have to leave the holidayhome decently.

The down payment is 50% of the rentalprice and has to be paid within 8 days. The remaining payment is due 8 weeks before the arrival date. If you like to pay in smaller amounts, please contact us. 

You can pay easily and securely online (with iDeal, Bancontact, Giropay, SOFORT or with online banking) with the link in your reservation. You can also transfer money to our account through your account with online banking (IBAN NL88INGB0007680060), please refer to your reservationnumber.

Changes and cancellation

You can always contact us when you want to change your reservation. Together we look at the possibilities. The RECRON rental conditions apply.

You can call or email us when you want to cancel your reservation. This is in accordance with the HISWA-RECRON conditions.

Aankomst en vertrek

We like to hear what your estimated time of arrival is. If it's earlier than the time on your confirmation, please let us know in advance, we try to put your holidayhome first in our cleaning schedule (this is always without prejudice)

Yes, that's no problem. If you arrive later then 17:00 please let us know in advance, we'll discuss the possibilities. 

Please call us before arrival. We will get to the holidayhouse as soon as possible to give you the keys. You will receive the telephone-numbers a few days before arrival.

See our page Arrival and departure for more information

Extras

Unfortunately we do not rent beach towels.

The beachcabins are on the beaches Westduin and Dishoek. They contents 2 beachchairs, a table, a beach umbrella and a windshield and/or a sunhade. Based on availability, to avoid disappointments.

Contents a duvet cover, fitted sheet and a pillowcase for one person. Please add this to your reservation in advance. We can also take care of making your bed, you can add this to your reservation up to one week before arrival. 

In most of our holiday homes, the mattresses and pillows have protective covers. These covers with special coating are particularly hygienic, breathable and protective due to their anti-bacterial and anti-allergic effect. Extra safe in corona time!

A towel package contents a big and a small towel and douchegel. A kitchen package includes a dishcloth, towel, scourer and dishwashtablets.

Yes, it is possible to add extras to your reservation up to one day before your arrival day. Please let us know by email or by phone.

All our prices are competitive and fair. If you stay more then 1 week, you'll receive a discount on the 2nd and following weeks.

There's a supermarket on holiday resort Vebenabos. The supermarket is 7 days per week open in the high season. In area Paauwenburg in Vlissingen (about 1,5 km) is a bigger supermarket 'Jumbo' and 'Lidl'.

Your pet is allowed in most of our holidayhomes. You can see this on the page of the holidayhome or make a selection in the 'search & book' to see in wich houses pets are allowed. Would you like to bring more than 1 pet? Please contact us, mostly it will be no problem, but we can inform you.

In most of our holidayhouses there are a few foreign channels, for example: VRT Eén, VRT Canvas, BBC, CNN, ARD, ZDF, WDR, France2. There are also holidayhouses who have a package with foreign television channels. You can search for 'zenderpakket Buitenland' in our Search & Book.