Frequently asked questions

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Coronavirus

We follow the guidelines of the RIVM. The guidelines can be found on the website of the National Institute for Public Health and the Environment (RIVM). We pay extra attention to hygiene and ensure contact-free check-in and check-out.

We trust that you will also strictly comply with the safety measures concerning the coronavirus during your holiday.

If you wish to cancel or change your holiday due to the coronavirus, we will apply the applicable conditions of RECRON. More information about this can be found here

Do you have an arrival in the month of May? Then you have already received a message from us by mail. See further questions below.

For your and our safety

- We'll keep a minimum distance of 1.5 meters;
- We like to greet each other, but do so at an appropriate distance and don't shake hands;
- We regularly wash our hands with soap;
- We sneeze and cough in our elbows;
- We disinfect our keys regularly.

In this special time of exceptional force majeure, the old cancellation scheme applies. The consumer is obliged to pay the amount he owes according to the original contract, i.e. related to the original date of arrival or date of performance of the contract.

That is certainly possible with us! We will make sure that the house is ready for you at the indicated time of arrival. You can call us just before arrival, we will tell you how and where you can get the key. Before checking out you can call us, we will tell you how to proceed.

Restaurant quality at home? Here you can pick up in Vlissingen or Dishoek

 

Booking

Our arrival and departure days are Monday and Friday. If a Monday or Friday is a public holiday, the arrival or departure day will change. Please contact us by phone for the possibility of different arrival days and we will make the reservation for you. 

If you want to make a booking for a date which is not yet available on our website, please let us know by email or by phone

You can take care of your own cancellation insurance or you can book a cancellation insurance with us when you make your reservation. 

You can only book 1 accommodation at a time. If you refer to another booking in the Comments field, the bookings will be linked.

Payment

Yes, you will automatically receive a confirmation email for every payment that you make.

It is possible to pay by credit card via the online payment platform.

We return the deposit, or a part of it, when there are costs that has to be settled, within 14 days after daparture on your bankaccount. We need to know your bankaccount and you have to leave the holidayhome decently.

The down payment is 50% of the rentalprice and has to be paid within 8 days. The remaining payment has to be paid a month before arrival. If you like to pay in smaller amounts, please contact us. 

You can pay easily and securely online (with iDeal, Bancontact, Giropay, SOFORT or with online banking) with the link in your reservation. You can also transfer money to our account through your account with online banking (IBAN NL88INGB0007680060), please refer to your reservationnumber.

Changes and cancellation

You can always contact us when you want to change your reservation. Together we look at the possibilities. The RECRON rental conditions apply.

You can call or email us when you want to cancel your reservation. This is in accordance with the HISWA-RECRON conditions.

Aankomst en vertrek

We like to hear what your estimated time of arrival is. If it's earlier than the time on your confirmation, please let us know in advance, we try to put your holidayhome first in our cleaning schedule (this is always without prejudice)

Yes, that's no problem. If you arrive later then 17:00 please let us know in advance, we'll discuss the possibilities. 

Please call us before arrival. We will get to the holidayhouse as soon as possible to give you the keys. You will receive the telephone-numbers a few days before arrival.

See our page Arrival and departure for more information

Extras

Unfortunately we do not rent beach towels.

The beachcabins are on the beaches Westduin and Dishoek. They contents 2 beachchairs, a table, a beach umbrella and a windshield and/or a sunhade. Based on availability, to avoid disappointments.

Contents a duvet cover, fitted sheet and a pillowcase for one person. Please add this to your reservation in advance. We can also take care of making your bed, you can add this to your reservation up to one week before arrival. 

A towel package contents a big and a small towel and douchegel. A kitchen package includes a dishcloth, towel, scourer and dishwashtablets.

Yes, it is possible to add extras to your reservation up to one day before your arrival day. Please let us know by email or by phone.

All our prices are competitive and fair. If you stay more then 1 week, you'll receive a discount on the 2nd and following weeks.

There's a supermarket on holiday resort Vebenabos. The supermarket is 7 days per week open in the high season. In Koudekerke and residential area Paauwenburg in Vlissingen is a bigger supermarket 'Jumbo'.

Your pet is allowed in most of our holidayhomes. You can see this on the page of the holidayhome or make a selection in the 'search & book' to see in wich houses pets are allowed. Would you like to bring more than 1 pet? Please contact us, mostly it will be no problem, but we can inform you.

In most of our holidayhouses there are a few foreign channels, for example: VRT Eén, VRT Canvas, BBC, CNN, ARD, ZDF, WDR, France2. There are also holidayhouses who have a package with foreign television channels. You can search for 'zenderpakket Buitenland' in our Search & Book.